{"_id":"582ac387f8c0a0190053d7b4","next":{"pages":[],"description":""},"user":"5784238392edb92200e6107a","version":"55008c97cfeeea17004717f3","excerpt":"","githubsync":"","hidden":false,"link_url":"","updates":["5918509f2cd60a0f000d21d2"],"link_external":false,"slug":"end-of-life-for-snapcard","type":"basic","__v":1,"createdAt":"2016-11-15T08:12:55.511Z","isReference":false,"order":999,"project":"5500888a2e8c48170076d13a","sync_unique":"","title":"End-of-Life for Snapcard: Overview","api":{"settings":"","results":{"codes":[{"status":200,"language":"json","code":"{}","name":""},{"status":400,"language":"json","code":"{}","name":""}]},"auth":"required","params":[],"url":""},"body":"It’s been a year of transition for Snapcard, venturing to find an excellent product and market fit - something that’s extremely necessary for the sustainability of any company (especially new startups!). \n\nWe’ve come to a point where we need to make some decisions on our current product offering and what we’re able to manage. Our Masspay product has been aligned with the value that we bring to the community and is something in which we will be investing heavily. \n\nWith that focus in mind, we are deeply sorry to announce that we will no longer be able to continue operating the Snapcard platform starting **Monday, May 1st, 2017**.\n\nOur main priority is to make this process as seamless as possible for our users, and to provide as much visibility into what to expect during the process.\n\nHere are some **key dates** to acknowledge that may require action on your part:\n[block:parameters]\n{\n  \"data\": {\n    \"h-0\": \"Milestone\",\n    \"h-1\": \"Description\",\n    \"h-2\": \"Date\",\n    \"0-0\": \"End-of-Life (EOL)\\nAnnouncement\",\n    \"0-1\": \"End-of-Life notification is distributed via email to all \\nusers (user sign ups are disable)\",\n    \"0-2\": \"March 13, 2017\",\n    \"2-0\": \"Monthly Reminder \\nNotifications\",\n    \"2-1\": \"Notifications emailed to users regarding EOL process \\nuntil the End-of-Life date\",\n    \"2-2\": \"March 20, 2017\\nApril 10, 2017\\nApril 24, 2017\",\n    \"3-0\": \"End-of-Life (EOL) of \\nSnapcard\",\n    \"3-1\": \"Closing Date and Final Notice\",\n    \"3-2\": \"May 1, 2017\",\n    \"1-0\": \"Disable Buy/Selling\",\n    \"1-1\": \"Users will no longer be able to make transfer to and \\nfrom linked bank accounts\",\n    \"1-2\": \"March 20, 2017\"\n  },\n  \"cols\": 3,\n  \"rows\": 4\n}\n[/block]\n**Bitcoin wallet users, the following information applies to your account:**\n\n1. Snapcard will secure and store BTC funds until May 1st, 2017. If you have funds left over after this date, we will send you an email with instructions on how to retrieve your funds.\n\n2. Snapcard will store users' transaction history until May 1st, 2017. Please make sure to download your transaction history prior to this date (there is a CSV download button available at the bottom of your Dashboard).\n\n3. Snapcard will disable all buying and selling on March 20th, 2017. Users will no longer be able to transfer funds to and from linked bank accounts. Only transfers to BTC external wallets will be available.\n\n\n**Wire Transfer users, in addition to the information above, the following information applies to your account:**\n\n1. Snapcard will stop accepting wire transfers on March 20th, 2017. Funds will be sent back to users who send funds after this date.\n\n2. The platform Wyre is available to all Snapcard wire transfer users. This migration is optional and we'll be able to on-board your account on Wyre immediately. If interested, please contact our support team to request this migration. You can learn more about Wyre on [here](https://www.sendwyre.com/). \n\n\n**Tangocard users, in addition to the information for Bitcoin wallet users, the following information applies to your account:**\n\n1. Tangocard users will only be able to register to redeem rewards using the link provided by the client. \n\n2. Alternatively, Tangocard users can sign up for [Wyre](http://google.com) to continue redeeming BTC rewards from participating clients. KYC and identification documents are required to create an account on Wyre.\n\n\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Limited Support\"\n}\n[/block]\nAfter May 1st, 2017, Snapcard will have limited customer support. Our phone line will no longer be available but users can still reach our team directly at [support@snapcard.io](mailto:support@snapcard.io) until June 1st, 2017. \n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"FAQ\"\n}\n[/block]\n**Why is Snapcard closing down?**\n\nRecently, our Masspay business has taken off and a significant amount of our team’s time has been focused on building features for that product. We’ve come to a point where we need to make some decisions on our current product offering and what we’re able to manage. Our Masspay product has been aligned with the value that we bring to the community and is something in which we will be investing heavily on. \n\n**What will happen to my current balance?**\n\nUser balances will be available until May 1st, 2017. If you have funds after this date, we will send you an email with instructions on how to retrieve your funds.\n\n**What will happen to my account?**\n\nUsers will have access to their Snapcard Bitcoin wallet until May 1st, 2017. After this date, our servers will be offline and users will no longer be able to sign into their account. \n\n**What if I miss the deadline?**\n\nIf you miss the Closing Date, please email our team at [support@snapcard.io](mailto:support@snapcard.io) to retrieve your funds. We'll be able to send you an email with instructions on how to retrieve your funds. Our goal is to have all funds transferred off Snapcard by the end of the Closing Date.\n\n**I don't have another bitcoin wallet address, what can I do?**\n\nThere are many other exchange platforms that provide a bitcoin wallet as well as buying and selling features. Under Additional Resources, we've put together a few recommendations for other great bitcoin platforms.\n[block:api-header]\n{\n  \"type\": \"basic\",\n  \"title\": \"Additional Resources\"\n}\n[/block]\nHere is a list of other awesome bitcoin exchange platforms that provide a bitcoin wallet and support buying and selling:\n[block:parameters]\n{\n  \"data\": {\n    \"h-0\": \"Company\",\n    \"h-1\": \"Description\",\n    \"0-0\": \"[Wyre](https://www.sendwyre.com/)\",\n    \"0-1\": \"International payments with bitcoin as a purchase option.\",\n    \"1-0\": \"[Coinbase](https://www.coinbase.com/?locale=en)\",\n    \"1-1\": \"Coinbase is the world’s most popular way to buy and sell bitcoin and ethereum.\",\n    \"2-0\": \"[Kraken](https://www.kraken.com/)\",\n    \"2-1\": \"Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media.\",\n    \"3-0\": \"[SFOX](https://sfox.com/)\",\n    \"3-1\": \"SFOX, San Francisco Open Exchange, has built an advanced trading platform for professionals to exchange cryptocurrency. We strive to create a global network of exchanges to facilitate real-time trading of any currency.\"\n  },\n  \"cols\": 2,\n  \"rows\": 4\n}\n[/block]\nPlease to contact us if there is anything we can do help. You can reach us at [support@snapcard.io](mailto:support@snapcard.io) or give us a call at [(415) 374-7356](http://google.com), Monday through Friday from 9:30 am to 5:30 pm PST. \n\nWe’re very proud of the products we’ve built but even more so of all the rockstar users who helped us grow!\n\n\nThanks so much for your support!","category":"55008c98cfeeea17004717f4","parentDoc":null,"childrenPages":[]}

End-of-Life for Snapcard: Overview


It’s been a year of transition for Snapcard, venturing to find an excellent product and market fit - something that’s extremely necessary for the sustainability of any company (especially new startups!). We’ve come to a point where we need to make some decisions on our current product offering and what we’re able to manage. Our Masspay product has been aligned with the value that we bring to the community and is something in which we will be investing heavily. With that focus in mind, we are deeply sorry to announce that we will no longer be able to continue operating the Snapcard platform starting **Monday, May 1st, 2017**. Our main priority is to make this process as seamless as possible for our users, and to provide as much visibility into what to expect during the process. Here are some **key dates** to acknowledge that may require action on your part: [block:parameters] { "data": { "h-0": "Milestone", "h-1": "Description", "h-2": "Date", "0-0": "End-of-Life (EOL)\nAnnouncement", "0-1": "End-of-Life notification is distributed via email to all \nusers (user sign ups are disable)", "0-2": "March 13, 2017", "2-0": "Monthly Reminder \nNotifications", "2-1": "Notifications emailed to users regarding EOL process \nuntil the End-of-Life date", "2-2": "March 20, 2017\nApril 10, 2017\nApril 24, 2017", "3-0": "End-of-Life (EOL) of \nSnapcard", "3-1": "Closing Date and Final Notice", "3-2": "May 1, 2017", "1-0": "Disable Buy/Selling", "1-1": "Users will no longer be able to make transfer to and \nfrom linked bank accounts", "1-2": "March 20, 2017" }, "cols": 3, "rows": 4 } [/block] **Bitcoin wallet users, the following information applies to your account:** 1. Snapcard will secure and store BTC funds until May 1st, 2017. If you have funds left over after this date, we will send you an email with instructions on how to retrieve your funds. 2. Snapcard will store users' transaction history until May 1st, 2017. Please make sure to download your transaction history prior to this date (there is a CSV download button available at the bottom of your Dashboard). 3. Snapcard will disable all buying and selling on March 20th, 2017. Users will no longer be able to transfer funds to and from linked bank accounts. Only transfers to BTC external wallets will be available. **Wire Transfer users, in addition to the information above, the following information applies to your account:** 1. Snapcard will stop accepting wire transfers on March 20th, 2017. Funds will be sent back to users who send funds after this date. 2. The platform Wyre is available to all Snapcard wire transfer users. This migration is optional and we'll be able to on-board your account on Wyre immediately. If interested, please contact our support team to request this migration. You can learn more about Wyre on [here](https://www.sendwyre.com/). **Tangocard users, in addition to the information for Bitcoin wallet users, the following information applies to your account:** 1. Tangocard users will only be able to register to redeem rewards using the link provided by the client. 2. Alternatively, Tangocard users can sign up for [Wyre](http://google.com) to continue redeeming BTC rewards from participating clients. KYC and identification documents are required to create an account on Wyre. [block:api-header] { "type": "basic", "title": "Limited Support" } [/block] After May 1st, 2017, Snapcard will have limited customer support. Our phone line will no longer be available but users can still reach our team directly at [support@snapcard.io](mailto:support@snapcard.io) until June 1st, 2017. [block:api-header] { "type": "basic", "title": "FAQ" } [/block] **Why is Snapcard closing down?** Recently, our Masspay business has taken off and a significant amount of our team’s time has been focused on building features for that product. We’ve come to a point where we need to make some decisions on our current product offering and what we’re able to manage. Our Masspay product has been aligned with the value that we bring to the community and is something in which we will be investing heavily on. **What will happen to my current balance?** User balances will be available until May 1st, 2017. If you have funds after this date, we will send you an email with instructions on how to retrieve your funds. **What will happen to my account?** Users will have access to their Snapcard Bitcoin wallet until May 1st, 2017. After this date, our servers will be offline and users will no longer be able to sign into their account. **What if I miss the deadline?** If you miss the Closing Date, please email our team at [support@snapcard.io](mailto:support@snapcard.io) to retrieve your funds. We'll be able to send you an email with instructions on how to retrieve your funds. Our goal is to have all funds transferred off Snapcard by the end of the Closing Date. **I don't have another bitcoin wallet address, what can I do?** There are many other exchange platforms that provide a bitcoin wallet as well as buying and selling features. Under Additional Resources, we've put together a few recommendations for other great bitcoin platforms. [block:api-header] { "type": "basic", "title": "Additional Resources" } [/block] Here is a list of other awesome bitcoin exchange platforms that provide a bitcoin wallet and support buying and selling: [block:parameters] { "data": { "h-0": "Company", "h-1": "Description", "0-0": "[Wyre](https://www.sendwyre.com/)", "0-1": "International payments with bitcoin as a purchase option.", "1-0": "[Coinbase](https://www.coinbase.com/?locale=en)", "1-1": "Coinbase is the world’s most popular way to buy and sell bitcoin and ethereum.", "2-0": "[Kraken](https://www.kraken.com/)", "2-1": "Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media.", "3-0": "[SFOX](https://sfox.com/)", "3-1": "SFOX, San Francisco Open Exchange, has built an advanced trading platform for professionals to exchange cryptocurrency. We strive to create a global network of exchanges to facilitate real-time trading of any currency." }, "cols": 2, "rows": 4 } [/block] Please to contact us if there is anything we can do help. You can reach us at [support@snapcard.io](mailto:support@snapcard.io) or give us a call at [(415) 374-7356](http://google.com), Monday through Friday from 9:30 am to 5:30 pm PST. We’re very proud of the products we’ve built but even more so of all the rockstar users who helped us grow! Thanks so much for your support!
It’s been a year of transition for Snapcard, venturing to find an excellent product and market fit - something that’s extremely necessary for the sustainability of any company (especially new startups!). We’ve come to a point where we need to make some decisions on our current product offering and what we’re able to manage. Our Masspay product has been aligned with the value that we bring to the community and is something in which we will be investing heavily. With that focus in mind, we are deeply sorry to announce that we will no longer be able to continue operating the Snapcard platform starting **Monday, May 1st, 2017**. Our main priority is to make this process as seamless as possible for our users, and to provide as much visibility into what to expect during the process. Here are some **key dates** to acknowledge that may require action on your part: [block:parameters] { "data": { "h-0": "Milestone", "h-1": "Description", "h-2": "Date", "0-0": "End-of-Life (EOL)\nAnnouncement", "0-1": "End-of-Life notification is distributed via email to all \nusers (user sign ups are disable)", "0-2": "March 13, 2017", "2-0": "Monthly Reminder \nNotifications", "2-1": "Notifications emailed to users regarding EOL process \nuntil the End-of-Life date", "2-2": "March 20, 2017\nApril 10, 2017\nApril 24, 2017", "3-0": "End-of-Life (EOL) of \nSnapcard", "3-1": "Closing Date and Final Notice", "3-2": "May 1, 2017", "1-0": "Disable Buy/Selling", "1-1": "Users will no longer be able to make transfer to and \nfrom linked bank accounts", "1-2": "March 20, 2017" }, "cols": 3, "rows": 4 } [/block] **Bitcoin wallet users, the following information applies to your account:** 1. Snapcard will secure and store BTC funds until May 1st, 2017. If you have funds left over after this date, we will send you an email with instructions on how to retrieve your funds. 2. Snapcard will store users' transaction history until May 1st, 2017. Please make sure to download your transaction history prior to this date (there is a CSV download button available at the bottom of your Dashboard). 3. Snapcard will disable all buying and selling on March 20th, 2017. Users will no longer be able to transfer funds to and from linked bank accounts. Only transfers to BTC external wallets will be available. **Wire Transfer users, in addition to the information above, the following information applies to your account:** 1. Snapcard will stop accepting wire transfers on March 20th, 2017. Funds will be sent back to users who send funds after this date. 2. The platform Wyre is available to all Snapcard wire transfer users. This migration is optional and we'll be able to on-board your account on Wyre immediately. If interested, please contact our support team to request this migration. You can learn more about Wyre on [here](https://www.sendwyre.com/). **Tangocard users, in addition to the information for Bitcoin wallet users, the following information applies to your account:** 1. Tangocard users will only be able to register to redeem rewards using the link provided by the client. 2. Alternatively, Tangocard users can sign up for [Wyre](http://google.com) to continue redeeming BTC rewards from participating clients. KYC and identification documents are required to create an account on Wyre. [block:api-header] { "type": "basic", "title": "Limited Support" } [/block] After May 1st, 2017, Snapcard will have limited customer support. Our phone line will no longer be available but users can still reach our team directly at [support@snapcard.io](mailto:support@snapcard.io) until June 1st, 2017. [block:api-header] { "type": "basic", "title": "FAQ" } [/block] **Why is Snapcard closing down?** Recently, our Masspay business has taken off and a significant amount of our team’s time has been focused on building features for that product. We’ve come to a point where we need to make some decisions on our current product offering and what we’re able to manage. Our Masspay product has been aligned with the value that we bring to the community and is something in which we will be investing heavily on. **What will happen to my current balance?** User balances will be available until May 1st, 2017. If you have funds after this date, we will send you an email with instructions on how to retrieve your funds. **What will happen to my account?** Users will have access to their Snapcard Bitcoin wallet until May 1st, 2017. After this date, our servers will be offline and users will no longer be able to sign into their account. **What if I miss the deadline?** If you miss the Closing Date, please email our team at [support@snapcard.io](mailto:support@snapcard.io) to retrieve your funds. We'll be able to send you an email with instructions on how to retrieve your funds. Our goal is to have all funds transferred off Snapcard by the end of the Closing Date. **I don't have another bitcoin wallet address, what can I do?** There are many other exchange platforms that provide a bitcoin wallet as well as buying and selling features. Under Additional Resources, we've put together a few recommendations for other great bitcoin platforms. [block:api-header] { "type": "basic", "title": "Additional Resources" } [/block] Here is a list of other awesome bitcoin exchange platforms that provide a bitcoin wallet and support buying and selling: [block:parameters] { "data": { "h-0": "Company", "h-1": "Description", "0-0": "[Wyre](https://www.sendwyre.com/)", "0-1": "International payments with bitcoin as a purchase option.", "1-0": "[Coinbase](https://www.coinbase.com/?locale=en)", "1-1": "Coinbase is the world’s most popular way to buy and sell bitcoin and ethereum.", "2-0": "[Kraken](https://www.kraken.com/)", "2-1": "Kraken is the largest Bitcoin exchange in euro volume and liquidity and also trading Canadian dollars, US dollars, British pounds and Japanese yen. Kraken is consistently rated the best and most secure Bitcoin exchange by independent news media.", "3-0": "[SFOX](https://sfox.com/)", "3-1": "SFOX, San Francisco Open Exchange, has built an advanced trading platform for professionals to exchange cryptocurrency. We strive to create a global network of exchanges to facilitate real-time trading of any currency." }, "cols": 2, "rows": 4 } [/block] Please to contact us if there is anything we can do help. You can reach us at [support@snapcard.io](mailto:support@snapcard.io) or give us a call at [(415) 374-7356](http://google.com), Monday through Friday from 9:30 am to 5:30 pm PST. We’re very proud of the products we’ve built but even more so of all the rockstar users who helped us grow! Thanks so much for your support!